FAQ - Millcroft Windows and Doors
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FAQ

How quickly can I expect you to complete my project?

Typical lead times for materials are about 3-4 weeks, with the installation starting within the next week. Depending on what kind of installation is needed and how many items are being installed will determine the length of install.

WHAT KIND OF GUARANTEE DOES PANORAMIC WINDOWS AND DOORS GIVE FOR THEIR INSTALLATIONS?

Millcroft Windows and Doors Limited offers an extensive warranty on all our products. Contact us for more information.

DO YOU TAKE THE OLD PRODUCTS AND DEBRIS FROM THE JOB SITE?

Millcroft Windows and Doors will always remove all construction debris from the job site.

DO YOU INSULATE AROUND THE WINDOWS AND DOORS?

Of course we do! Our premium foam will reduce drafts and will improve your home’s comfort all year. The foam is formulated with a flexible cure specifically for windows & doors.

ARE THERE ANY ADDED EXTRA COSTS LATER?

Millcroft Windows and Doors will not add any extra costs to the jobs unless additional work or products are authorized.

ONCE THE WORK BEGINS, DOES IT CONTINUE THROUGH COMPLETION?

Weather permitting; Millcroft Windows and Doors will continue its work on consecutive workdays through the completion of the job, unless specified by the client. We will always do our best to work around your schedule.

DO YOU INSTALL ALL YEAR ROUND?

Millcroft Windows and Doors installs even in the winter. While it’s easier to work on the exterior of your home during nice weather, we have the knowledge, experience and equipment to keep the weather out of your home during the window replacement process. Also since the winter is historically the slow time of the year for both window manufacturers and our installation crews, we are able to respond more quickly during this period. Ask us about our special winter installation program.

I HAVE HEARD OF “BRICK TO BRICK” AND “RETROFIT” INSTALLATIONS. WHAT IS THE DIFFERENCE?

BRICK TO BRICK INSTALLATION

Brick to Brick Installation includes the removal of your existing window frames to the original builders opening‭. ‬The new window‭ ‬is installed with new jambs‭. ‬It is then fully insulated and new interior casing is installed‭. ‬The exterior is finished with vinyl clad brick mould or aluminium capped‭, ‬whichever is best suited‭.‬

This is by far the best way to install new windows‭. ‬Glass size is increased by 2”‭ ‬in height and 2”‭ ‬in width‭, ‬when compared to replacement windows‭. ‬Obviously‭, ‬this increases the amount of natural light and is more pleasing to the eye‭.‬

The new jambs and casing beautify the interior‭. ‬The sleek lines obtained by removing the bulkiness of the old frame‭, ‬makes the world of difference to the exterior‭. ‬The added insulation between the rough opening and the new window helps with cold areas‭, ‬drafts‭, ‬and energy efficiency‭.‬

RETROFIT INSTALLATION

This installation does not include removal of the frame‭. ‬The new windows are installed within the existing frame‭, ‬and insulated‭ ‬around the perimeter‭.‬

The interior is finished with cove mould or caulking‭. ‬The exterior is finished with aluminium‭. ‬This installation is a bit more economical than the frame out option and is commonly done on older homes to preserve the interior woodwork‭.‬

WILL MY NEW WINDOWS GET RID OF MY CONDENSATION PROBLEMS?

Boy, do we get this question a lot. Condensation is caused by the humidity of the inside air and the difference in temperature between the inside and the outside. Keep the humidity low inside your house, and your chances of seeing condensation will also be low. With that said, energy efficient house windows do cut down on humidity because they have inside glass temperatures that are much closer to the actual air temperature inside the house.

CAN YOU HELP EXPLAIN SOME BASIC "ENERGY TERMINOLOGY"?

Here are some energy terminology terms you might come across when purchasing windows:

ENERGY RATING: The most important number on the rating sticker is the Energy Rating (ER). This measures a window’s overall energy performance and efficiency, taking into account the insulating capacity, air-tightness and solar gain (the extent to which a window heats up in sunlight). The higher the ER the better and ratings range from 0 to 50. The most energy-efficient windows in Canada have ERs in the low 40s and are generally triple-pane windows. Double-pane windows max out in the low-to-mid-30s.

U-FACTOR: The U-Factor measures how well the window prevents heat from escaping. U-Factor ratings generally fall between 0.20 and 1.20 and the lower the U-Factor, the better the window is at keeping heat in. The U-Factor shown on the label is based on a whole-window rating system that takes into account the different U-Factors of the window’s frame, sash, edge of glass and centre of glass. In Canada, where heating bills are a major concern in the winter, selecting a window with a lower U-Factor will reduce the amount of heat that escapes through a window from the inside of the home to the outside.

SOLAR HEAT GAIN COEFFICIENT: The SHGC measures the rate of heat gain through a window or how well the window blocks heat from the sun. The lower the number, the better the window is at blocking solar heat. In the summer, where air conditioning bills rise, choosing windows with lower SHGC will reduce the amount of heat that comes in through your windows from the outside.

VISIBLE TRANSMITTANCE: The visible transmittance measures how much light comes through a window and is expressed as a number between 0 and 1. The higher the number, the more daylight comes through the window.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Millcroft Windows and Doors Limited accepts payments by cheque and most major credit cards.